Nameless1
Member
I have recently joined a company as a service manager(not yet official) for one of our divisions that manufactures a certain machine. Now my responsibilities amongst others is making sure that the machines are wired right, tested, and commissioned on site. But now one of the challenges I face is providing customers with service contracts to ensure that we can regularly service the machines while providing discounted labour and travel rates.
This would normally be easy enough, but a newly formed company has recently entered our industry and they are offering service contracts at ridiculous rates AND they are offering to service all machines regardless of Manufacturer. (*@&#(@&*#)!!!
I'm not sure if it is fair to put a clause in a contract stating that this machine can only be repaired and/or serviced by authorised technicians. I wouldn't mind 3rd party companies doing this, but how does it benefit my after sales profitability?
Anyone has any suggestions as to the best way for me to approach this? I'm trying to think outside the box with how to charge the customer, a different approach as to how to approach the whole service contract thing...without shooting myself in the foot by operating at a loss.
Normally its: Number of hours worked x rate per hour
Kilometres travelled x rate per kilometre
this excludes toll fees and such. But is there a different way out there to handle a service contract? A different method of invoicing the client?
This would normally be easy enough, but a newly formed company has recently entered our industry and they are offering service contracts at ridiculous rates AND they are offering to service all machines regardless of Manufacturer. (*@&#(@&*#)!!!
I'm not sure if it is fair to put a clause in a contract stating that this machine can only be repaired and/or serviced by authorised technicians. I wouldn't mind 3rd party companies doing this, but how does it benefit my after sales profitability?
Anyone has any suggestions as to the best way for me to approach this? I'm trying to think outside the box with how to charge the customer, a different approach as to how to approach the whole service contract thing...without shooting myself in the foot by operating at a loss.
Normally its: Number of hours worked x rate per hour
Kilometres travelled x rate per kilometre
this excludes toll fees and such. But is there a different way out there to handle a service contract? A different method of invoicing the client?