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Samsung laser multifunction fixed. Error A1-4111

Discussion in 'Repairing Electronics' started by Pommie, Dec 28, 2017.

  1. Pommie

    Pommie Well-Known Member Most Helpful Member

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    I've posted this here so a google search might help future owners with this problem

    I have a Samsung C1860FW multifunction colour laser and yesterday it errored with error A1-4111 - Actuator Motor Failure.

    Check manual and removed the right hand cover ( to remove unscrew 4 screw, two at the back and two at the front and slide it backwards - the manual just says "Remove right cover"!!!). Found this,
    Side View.jpg

    I identified the broken bit from an internet post that indicated it was the blue relay type thing in the top left corner. I found that if I "helped" this relay during the switch on sequence the error went away.
    I then noticed the foam pads on the relay, one on the coil and one on the actuator arm.
    Actuator before.jpg
    Notice that the one on the top of the actuator is not under the stop. These appear to be small self adhesive pads that can slide around and mine had sliden away from the stop.
    A little shoving with a screw driver moved it back where it belonged under the stop.
    Actuator after.jpg

    And Voila, all fixed.

    Hoping this will help someone else in the future.

    Mike.
     
    • Like Like x 1
  2. throbscottle

    throbscottle Well-Known Member

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    I had a similar problem where the pad had gone sticky. Not a foam pad like yours, a much thinner one. Replaced it with a bit of tape. Worked fine ever since. That solenoid should have a sibling somewhere, probably yellow. I think they control the timing of when the paper goes through, pretty important job, so first place to look if print is high or low on the page.
     
  3. asinella

    asinella New Member

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    Thanks for your help Pommie, could you please put an arrow on the picture? Because I have the same problem, but I don't understand what you moved in your fix
    Thanks
     
  4. dave miyares

    Dave New Member

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  5. Pommie

    Pommie Well-Known Member Most Helpful Member

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    It's the little foam pad that should sit under the metal stop but moves along.
    Actuator after2.jpg
    I've circled it above. If you compare that to the above "before" photo you will see the difference.

    Mike.
     
    • Thanks Thanks x 1
  6. asinella

    asinella New Member

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    Now it is perfect
    Thanks so much!
     
  7. Kevin S

    Kevin S New Member

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    I have a Samsung CLX-4195 with the same issue, and its been driving me nuts. Thank You so much for posting this and for the detailed pictures!
     
  8. dave miyares

    Dave New Member

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  9. TechDoc

    TechDoc New Member

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    Pommie,
    Joined this forum just so my husband and I could say "Thank you."
    Fixed our Samsung C1860F in less than 10 minutes thanks to your solution.
     
  10. Pommie

    Pommie Well-Known Member Most Helpful Member

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    Just glad that it has helped a few people. It's obviously a design flaw that they'll hopefully fix.

    Mike.
     
  11. throbscottle

    throbscottle Well-Known Member

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    I think it is something common to many makes of laser printer - they all seem to have these solenoids, presumably they suffer the same kinds of issue.
     

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