Panasonic KX-TG1031 error code information

[Serge 125]

HI all!!!

Ok attempting to fix a Panasonic KX-TG1031 phone unit and I'm getting a code that flashes 17 times but in the repair manual doesn't mention any codes. I have checked all voltage points and all is well but will not let it sync with handset (yes tried to syinc like in the intructions but doesn't want to). So I was just wondering what would be this 17 flash code. Ive checked these two components labeled "SA" (photo) one looks bad no reading so I wanted to know what is this component and it has color rings like a resistor, what is it? THANKS for any info!!!

Serge

 

[Nigel Goodwin]

I wouldn't say either of them look bad, but they are over-voltage protection devices (spark gaps?) intended to help reduce/prevent damage from lightning strikes up the phone lines.

But the fault doesn't sound like anything caused by a lightning strike, and I would expect to see obvious damage (like a big burnt hole!!) around the area of those protection devices.

 

[Serge 125]

I wouldn't say either of them look bad, but they are over-voltage protection devices (spark gaps?) intended to help reduce/prevent damage from lightning strikes up the phone lines.

But the fault doesn't sound like anything caused by a lightning strike, and I would expect to see obvious damage (like a big burnt hole!!) around the area of those protection devices.

Hmm how about water damage? Any specific name of the high voltage protection devices so I can order some. Btw THANKS for the answer!!!

 

[rjenkinsgb]

The simple test is to remove them. As they are just overvoltage protection, they would have no effect except when an overvoltage event occurs - the phone should work without them.

You can also check them when out of circuit, they should be completely open, no reading at all on a multimeter resistance range.

These look to be a possible replacement if the originals are shorted or leaky:

DSP-141N | MITSUBISHI MATERIALS, DSP 140V, Through Hole Surge Absorber Gas Discharge Tube | RS

uk.rs-online.com

ps. Have you done a full factory reset on both the base and handset?

If the handset is already paired (or has pairing data stored) it may not pair with a new base. Likewise, a base many not pair if it already has the maximum number of devices paired to it.


Also, are the both for the same region?? - some different regions use different RF bands for DECT phones, so ones built for different regions can be incompatible.

 

[Nigel Goodwin]

Hmm how about water damage? Any specific name of the high voltage protection devices so I can order some. Btw THANKS for the answer!!!

As they don't affect operation, then if they were S/C then you could simply remove them - but as they don't appear to be damaged there would be no point, and they wouldn't cause the issue you have anyway.

 

[rjenkinsgb]

I'm getting a code that flashes 17 times

If that's the "Message" button lamp, I believe that means there are 17 messages stored in the answering system?

 

[Serge 125]

If that's the "Message" button lamp, I believe that means there are 17 messages stored in the answering system?

Nope both the play and turn on answering flashes at the same time.

 

[rjenkinsgb]

There is a full service manual for it here:

PANASONIC KX-TG1032SK SERVICE MANUAL Pdf Download

View and Download Panasonic KX-TG1032SK service manual online. Telephone Equipment Expandable Digital Cordless Answering System. KX-TG1032SK telephone system pdf manual download. Also for: Kx-tga101s.

www.manualslib.com

Try the base & handset resets on page 23 first??

 

[Serge 125]

There is a full service manual for it here:

PANASONIC KX-TG1032SK SERVICE MANUAL Pdf Download

View and Download Panasonic KX-TG1032SK service manual online. Telephone Equipment Expandable Digital Cordless Answering System. KX-TG1032SK telephone system pdf manual download. Also for: Kx-tga101s.

www.manualslib.com

Try the base & handset resets on page 23 first??

Gee THANKS!! Mine isn’t as complete as this on even though mine is a 1031 shouldn’t be that much different. I did try the reset but didn’t seem to work I’ll try it again with this manual. Again THANKS!!!

 

[rjenkinsgb]

even though mine is a 1031 shouldn’t be that much different

The last digit is supposed to be the number of handsets in the original kit; 1032 or 1033 both have the same 1031 base with either two or three handsets.