According to Google, That phone number is this place:
@ Sharon
I can only guess that their people could not definitely identify the part you need, so they wanted you to register on a technical forum in the hope that someone here could find the info they need to provide the part from photos, or come up with an alternative if the original part is not made any more???
To clarify, this site has absolutely no connection with that retailer, so no one on here knows anything about the background of your problem or what parts are involved, hence the confusion!