Other than the really long time, and little communication, I've been happy with my orders from Futurlec. I suppose customer service and fast shipping are sacrificed to keep costs down, and still make a profit. Most everything I've order, has been of good, if not excellent quality (much better than expected, for the price, and as advertised). Haven't been shorted, or overcharged. I haven't ordered anything exotic, or custom made, so might have something to do with it. Also, the Orders get shipped from Thailand, so maybe Chinese New Year might have had something to do with January delays. Definitely not for the impatient, or people upset with a couple of dollar adjustment for shipping or other things. It's a unique sort of company to do business with, there are more costly and scarier companies, where you really get exactly the cheap crap you saved a few bucks on. I don't use Futurlec much, maybe once or twice a year, as I'm usually wanting some of the parts a little quicker, but would hesitate when it comes to replenishing common items in my parts bins.