essentially the devices have been rejected because these devices were not on the original trays (QFP packages) as supplied by the manufacturer. As a result the manufacturer is scared that because these devices are moisture and electrostatic sensitive, they are probably now damaged because they were being "handled" incorrectly.
So I have to submit a report back to my supplier stating what went wrong, and why they are at fault.
Oh, I am a distributor of electronic components (but not for long due to market conditions
)