Well I have to say I've always rated Microchip very highly as a company to deal with.
Samples are easy to obtain and given out with the minimum of fuss.
Datasheets are readily available and while the code can be a little buggy at time and they seem rather slow at admitting fault, you can usually work around most things.
They have their own forums which are just about functional.
Their site is clear and easy to use.
Last support call I had to make to them was back in 2004 when I found some bugs with MPLAB. Support was excellent with fast replies and problems fixed in the next release of the software. I've just put in another two tickets with some recent issues so it will be interesting to see if this is still the case.
Last week I sent off an email to their sales department with a bit of a cheeky request for something. I didn't hear back from them so assumed it had gone in the bin but 20 minutes ago I had a call from an engineer who was very friendly and although they couldn't help with my request had a good chat with me about other issues I've had and overall left me with that nice warm "they care about their customers no matter how small" feeling.
I've been tempted to stray from using PIC microcontrollers in the past but I've always stayed loyal to the Microchip brand.
I always aim to give my customers the best possible service and its nice to see some of the "big boys" in the industry doing the same
Thanks Microchip for the years of good service.
Dom
Samples are easy to obtain and given out with the minimum of fuss.
Datasheets are readily available and while the code can be a little buggy at time and they seem rather slow at admitting fault, you can usually work around most things.
They have their own forums which are just about functional.
Their site is clear and easy to use.
Last support call I had to make to them was back in 2004 when I found some bugs with MPLAB. Support was excellent with fast replies and problems fixed in the next release of the software. I've just put in another two tickets with some recent issues so it will be interesting to see if this is still the case.
Last week I sent off an email to their sales department with a bit of a cheeky request for something. I didn't hear back from them so assumed it had gone in the bin but 20 minutes ago I had a call from an engineer who was very friendly and although they couldn't help with my request had a good chat with me about other issues I've had and overall left me with that nice warm "they care about their customers no matter how small" feeling.
I've been tempted to stray from using PIC microcontrollers in the past but I've always stayed loyal to the Microchip brand.
I always aim to give my customers the best possible service and its nice to see some of the "big boys" in the industry doing the same
Thanks Microchip for the years of good service.
Dom