Ok guys and gals. I had a laptop for about 4 weeks and the left click looks like the pic. The maximum depression at rest is about 1 mm. Is the key broken?
It also had a real problem with the keyboard (intermittant space bar), but I guess my instructions on how to duplicate the problem at a 100% failure rate were a bit hazy and they returned it to me unfixed and with there tooling included (HD+battery). I sent it back with pics and pics where you have to press the space bar (anywhere along the front edge) to get 100% failures. It has been determined that the same model keyboard works correctly at the store.
I had asked for an upgrade and I was quoted a price for a backlit keyboard, but later I was told that they don't do upgrades.
I was also told that there must be non-functional to be replaced, so I guess the "left click" problem is not a problem. I also checked elsewhere with the mfg parts dept. that a backlit KB is not available for my model. So, I was quoted a price for something that they can't physically do anyway. I actually wanted to pay the difference in cost which is about $125 ballpark backlit, $55 normal, $175 quoted price.
I think the "left click" is a design problem because it should not happen in a week. Other people have seen it happen just before the button failed.
What might happen? It's been 4 weeks, so far.
Will they replace the keyboard?
Will they replace the trackpad buttons?
Will they determine it's a manufacturing defect for all relevant trackpads?
Will I get a model back with a backlit keyboard?
It also had a real problem with the keyboard (intermittant space bar), but I guess my instructions on how to duplicate the problem at a 100% failure rate were a bit hazy and they returned it to me unfixed and with there tooling included (HD+battery). I sent it back with pics and pics where you have to press the space bar (anywhere along the front edge) to get 100% failures. It has been determined that the same model keyboard works correctly at the store.
I had asked for an upgrade and I was quoted a price for a backlit keyboard, but later I was told that they don't do upgrades.
I was also told that there must be non-functional to be replaced, so I guess the "left click" problem is not a problem. I also checked elsewhere with the mfg parts dept. that a backlit KB is not available for my model. So, I was quoted a price for something that they can't physically do anyway. I actually wanted to pay the difference in cost which is about $125 ballpark backlit, $55 normal, $175 quoted price.
I think the "left click" is a design problem because it should not happen in a week. Other people have seen it happen just before the button failed.
What might happen? It's been 4 weeks, so far.
Will they replace the keyboard?
Will they replace the trackpad buttons?
Will they determine it's a manufacturing defect for all relevant trackpads?
Will I get a model back with a backlit keyboard?