Samsung TV Home Screen Shows Plain White Screen After Software Update

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sophijosephine

New Member
Hi everyone,
I have a Samsung BU8000 43-inch TV. Today, when I turned it on, it initiated a software update, and now my home screen is completely white. I can still access Netflix, Hotstar, and Prime Video through the buttons on the remote, but I can not access other applications or see any settings.

I have tried restarting the TV and checking for any additional updates, but the WhiteScreen issue remains. This is quite frustrating since I rely on the TV for various apps.
Has anyone else experienced this screen problem after a software update? Any suggestions? bright white screen
 
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It sounds like a corrupted update?, can you revert to a previous software version? - or are you completely unable to access anything?.

If you try logging on to Samsung support, it 'may' be possible to download a software version to a USB drive, and update it via that? - there's usually some way for service engineers to update the software, but it may not be as simple as a USB drive (it also might be a secret).
 
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If your Samsung TV is displaying a white screen after a software update, you can try these steps:
  • Check the Ambient mode: If your TV is a QLED or Frame TV, a white screen can appear when accessing Ambient mode. This is normal and can be fixed by exiting Ambient mode and returning later when it has finished downloading.


  • Check the HDMI cable: If your TV is connected via HDMI, you can try testing the cable. Some models have an HDMI cable test in the Device Care menu. If the test indicates a bad cable, you can replace it.


  • Check the external device: If you have an external device connected, make sure it's turned on and working properly. You can also try connecting a different device or using a different source port.


  • Restart the TV: Restarting the TV can sometimes fix a black screen.


  • Reset the TV: Resetting the TV to its factory settings can sometimes fix a black screen.
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This issue can be frustrating, as it prevents users from navigating their TV's menus, apps, and settings. While it may seem like a software or hardware malfunction, the problem is often related to a glitch that occurred during the update process, corrupting system files or causing conflicts with apps and settings.
 
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It sounds really frustrating! The white screen issue after a software update could be a bug or a compatibility problem. Since you've already tried restarting the TV and checking for updates, it might help to try resetting the TV to its factory settings (if possible). If that doesn't work, contacting Samsung support could be a good next step—they may have a more specific fix for your model. Hopefully, they can help get it back to normal!
 
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