I am not trying to be argumentative, but your site and emails are littered with all-encompassing statements that really incorrectly portray your software. The only response whatsoever I got from you was:
"As any other software company, Electronics Workbench also has no return policy. Therefore we regret to state that once the software is opened it cannot be returned."
Well, in the first 5 words, you managed to say something that is wrong. Diptrace, another schematic/pcb design suite, provides a return policy. If you are not pleased, they will refund your money. It can be found at this url: **broken link removed**.
I'll leave it at that, but all I have to say is that I have been extremely disappointed with a lack of support, and even more disappointed with your company's inability to make legitimate statements. I have no choice but to deal with a more responsive company. I would really recommend that your company reassess its support and descriptions of their products, because I happen to personally know that I am certainly not the only one that feels this way. Hopefully my extensive ranting will allow you to realize and prevent such widespread discontent.