which service is better? - Electronic Circuits Projects Diagrams Free

shermaine · 17th July 2008, 02:26 AM

Hi guys, any idea which one is better in term of technical service or sales service for RS or farnell?
I'm looking for one which can have good service for long term buying of electronics items?
basically, when u guys buy item how to know if their service is good? what do you guys look for first?

bananasiong · 17th July 2008, 02:36 AM

Hi,
IMO I prefer farnell. Not because of the service but the availability of the product. In my country, it's obvious that farnell has more over RS.

audioguru · 17th July 2008, 02:38 AM

Are you in this world?
Maybe in the UK?

Then please update your profile so we know where you are talking about.

RS in North America used to be called Radio Shack. They sold "seconds" junk parts at extremely high prices. Then they sold many cell phones at full list price.
Radio Shack is gone from Canada. They are called Maplin in the UK.

yngndrw · 17th July 2008, 02:47 AM

Ah, I never knew that Radio Shack changed to Maplin, I always thought that RS was Radio Shack.

I buy most of my stuff from Farnell. (Well CPC, it's a part of Farnell.) To be honest, I think they will both be the same in terms of service, I'd just go with the closest.

PS: Finally, someone who calls Maplin by the real name. It really bugs me when people say "Maplins". :P

mneary · 17th July 2008, 04:23 AM

Quote:

what do you guys look for first?

First, I look for the parts that I want. I also look for low shipping costs to my home, and a minimum order amount that I can easily meet. If they don't accept any of my credit cards, they're out. If they accept Paypal, even better.

I've never had a reason to trade at RS or Farnell.

shermaine · 17th July 2008, 05:55 AM

how abt the technical support? wat do u guys expect from the technical support in order to buy from them

bananasiong · 17th July 2008, 05:57 AM

Hi,
For the technical support, I'll look back for the manufacturer, but not the dealer.

ericgibbs · 17th July 2008, 07:12 AM

Quote:

Originally Posted by shermaine

how abt the technical support? wat do u guys expect from the technical support in order to buy from them

hi,
I buy from Farnell, prices are not too bad, delivery is free for online orders over £20GBP, next day delivery.
They list the datasheets available, together with the products, easy to select and download.

Excellent product search and refine program.

JimB · 17th July 2008, 07:45 AM

Quote:

Originally Posted by yngndrw

Ah, I never knew that Radio Shack changed to Maplin, I always thought that RS was Radio Shack.

Sorry all wrong!

In the USA there is Radio Shack, they had a UK division trading under the name Tandy.
Tandy closed up many years ago and I believe morphed into Carphone Warehouse.

Maplin has (as far as I can remember) always been Maplin.

In the UK there was a company called Radio Spares, and they were suppliers of components mostly to the radio and TV repair trade.
In the early 1970s they changed their name to RS Components and are now a major supplier of electronic components (amongst other things).
In industry they are usually just refered to as RS.

So, UK RS and USA RS are two very different entities.

By the way, I get stuff from RS.
I used Farnell, but for me they went downhill a few years ago when they merged with some other company.

JimB

ericgibbs · 17th July 2008, 08:14 AM

hi Jim,
Thats the way I remember it also.

When Radio Spares first started their catalog was A6 size, about 10 pages.!

As you say they became known as RS some years ago, now you need a fork lift truck to move ALL their set of catalogs around.

shermaine · 17th July 2008, 08:21 AM

rs is rs components...so wat tech support u guys would expect to hv from them?

**3v0** · 17th July 2008, 10:02 AM

Quote:

Originally Posted by shermaine

rs is rs components...so wat tech support u guys would expect to hv from them?

Not good.

Quote:

Originally Posted by audioguru

Are you in this world?
Maybe in the UK?

Then please update your profile so we know where you are talking about.

You have been a member long enough to understand this.

JimB · 17th July 2008, 10:37 AM

Quote:

Originally Posted by shermaine

rs is rs components...so wat tech support u guys would expect to hv from them?

rs av got dta shits fo all trhere prodcts on there websight. rswww.com

JimB

/badgrammar
/badsyntax
/spelling

Boomslang · 17th July 2008, 01:16 PM

Only used RS before, and veru happy with the service I recieved so far.... they even send me the full catalog book every year without having to ask for it.

audioguru · 17th July 2008, 02:31 PM

The Brits who describe the increased poor service from Maplin are describing RadioShack in Canada a few years ago before they disappeared.

Tandy used to run RadioShack stores in Canada. The Source from Circuit City (American) took over some of the RadioShack stores.

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17th July 2008, 02:26 AM	(permalink)
shermaine	which service is better? Hi guys, any idea which one is better in term of technical service or sales service for RS or farnell? I'm looking for one which can have good service for long term buying of electronics items? basically, when u guys buy item how to know if their service is good? what do you guys look for first?

17th July 2008, 02:36 AM	(permalink)
bananasiong	Hi, IMO I prefer farnell. Not because of the service but the availability of the product. In my country, it's obvious that farnell has more over RS. __________________ Superman returns..

17th July 2008, 02:38 AM	(permalink)
audioguru	Are you in this world? Maybe in the UK? Then please update your profile so we know where you are talking about. RS in North America used to be called Radio Shack. They sold "seconds" junk parts at extremely high prices. Then they sold many cell phones at full list price. Radio Shack is gone from Canada. They are called Maplin in the UK. __________________ Uncle $crooge

17th July 2008, 02:47 AM	(permalink)
yngndrw	Ah, I never knew that Radio Shack changed to Maplin, I always thought that RS was Radio Shack. I buy most of my stuff from Farnell. (Well CPC, it's a part of Farnell.) To be honest, I think they will both be the same in terms of service, I'd just go with the closest. PS: Finally, someone who calls Maplin by the real name. It really bugs me when people say "Maplins". :P Last edited by yngndrw; 17th July 2008 at 02:48 AM.

17th July 2008, 05:55 AM	(permalink)
shermaine	how abt the technical support? wat do u guys expect from the technical support in order to buy from them

17th July 2008, 05:57 AM	(permalink)
bananasiong	Hi, For the technical support, I'll look back for the manufacturer, but not the dealer. __________________ Superman returns..

17th July 2008, 08:14 AM	(permalink)
ericgibbs	hi Jim, Thats the way I remember it also. When Radio Spares first started their catalog was A6 size, about 10 pages.! As you say they became known as RS some years ago, now you need a fork lift truck to move ALL their set of catalogs around. __________________ Eric "Good enough is Perfect" PIC tutorials: Gramo's: www.digital-diy.net/ Bill's: www.blueroomelectronics.com/

17th July 2008, 08:21 AM	(permalink)
shermaine	rs is rs components...so wat tech support u guys would expect to hv from them?

17th July 2008, 01:16 PM	(permalink)
Boomslang	Only used RS before, and veru happy with the service I recieved so far.... they even send me the full catalog book every year without having to ask for it. __________________ How To Ask Questions The Smart Way

17th July 2008, 02:31 PM	(permalink)
audioguru	The Brits who describe the increased poor service from Maplin are describing RadioShack in Canada a few years ago before they disappeared. Tandy used to run RadioShack stores in Canada. The Source from Circuit City (American) took over some of the RadioShack stores. __________________ Uncle $crooge