Wow. I am totally amazed that FP can possibly stay in business. The repair guy showed up today, his 4th visit, to install the motor controller and the motor that took the first replacement out. This controller WAS ALSO BAD. So the appliance guy has to order yet another controller (all under warrantee). What a great a company.

In addition, I got a glimpse of the invoice and the motor controller's price has dropped to 287 $us (from $380 <2 months ago). Huh???! The repair company said that's the price FP has listed now. so I brow-beat them into kicking me back 93 bucks. what a f*ck*d up company. we'll see if I actually get it.

Note to self: NEVER EVER EVER EVER BUY ANOTHER FISHER-PAYKEL ANYTHING EVER AGAIN. EVER!

all I can say is god bless my 20 year old whirlpool washing machine made right here in the good ole USA. I am sooo glad I never sold it.

 

HarveyH42

In your post you seem to speak of having a F&P schematic which you were quoting data from.

Would it be possible obtain a copy?

Email me

 

Sigh, this broken record is getting way boring...

The service guy came out - his 6th visit. new part (position encoder, like the factory support guy said) and still no joy. For the record - it is now 3 months and 2 weeks since the FP died.

 

It's time for a full refund.
All money back from that machine.
It is definitely a dud.
And buy General Electric, or something else. Not F&P.
Good luck with the outcome.

__________________
There are more ways to get to Rome.

Electricity, Electric clocks, Meters and Trains are great.

Please don't sent me private messages, I will not answer them.
The questions asked can be discussed in the open forums.
http://www.youtube.com/user/RODALCO2007 some interesting electrical stuff to watch.

 

yes, I've contacted the attny general's office but doubt I will get satifaction with out legal action.

 

Nice to find I'm not alone.. we have a couple of F&P washers.. one is fine, the other has just fried its 2nd grey controller in about 6 yrs. Each lasted about 3 years. They both have exactly the same chip (& fuse) blown as in philba's pic.

Has anyone repaired these or worked out what caused this failure?

The instruction sheet that came with the first replacement highlights to check all coil resistances before reinstallation. They seem ok but I don't expect to find a solid fault here, and I'm not game to megger them till I have time to isolate the speed & temp sensor. This is a basic model and only has a few devices. Problem feels like prev post suggestion of slight water ingress to motor windings as part of a SMPS. At neither failure did the earth leakage breaker trip. We're in Oz ie 240Vac. There was enough energy to take the top off the ? device so maybe the fault was not to ground. I wonder how common this failure is...
Pity because they are otherwise very efficient washers.
TIA

 

the first replacement controller blew because of a faulty pump motor. The resistances checked out ok BUT the tech didn't visually inspect the pump motor. (it was burnt) The tech dropped in the new controller and the bad pump took that one out in less than 2 weeks. That was in June and they still haven't figured out how to get it working. No, I have not repaired the first controller.

I agree that they have some good features but I will never buy one again and if we ever get ours working, it's getting sold. It's already been replaced with a 20 year old mechanical whirlpool.

 

Reading all this makes me wonder if I should not have repaired my over 30 years old Maytag, last year, I think it was just a bearing, repair cost about $160. Maybe it would have lasted another 30.

 

... sooo rockin_rick and others. How's your washer still working ? Have you had to fix anything on it yet? Just curious...
Do you have the top loading dryer by chance? Which Model?
Looking for help on that one too... DGEX-1

 

So far, so good. But I am a single guy and thus don't do many loads a week - IOW it doesn't get much use.

I don't have a FP dryer.

Rick

 

the best method of washing clothes is by hand

 

Not by a mile.

 

Just found this thread. I've had a GL 11 washer for about two years and the only fault I could find with it is the pump which can clog too easily. But repairing or replacing the pump takes only about five minutes and does not require the use of any tools. I also bought the extended warranty which is good for another three years.